Harvest Roasting FAQ

How do I report a damaged/defective/missing product?
All Harvest Orders should be checked in & signed by a store personnel. Please report any damages/missing products to your delivery driver. Your driver will ensure this is reported to Harvest Roasting, & a replacement shipped. If you locate damaged/defective/missing products after your driver has departed, please report the issue by submitting a ticket through SCRC within 24 hours of delivery. Please include all relevant information with your ticket request.

How do I place a Pick Up Order?
For pick up orders, first, create your order through Harvest Roasting & select Pick Up as your delivery type. Next, create a ticket through the SCRC to schedule your pick up time. We ask that you allow 2 hours lead time for pick up orders. Please include the Store Number, Order Number, & requested pick up time.
*Please note pick up hours are 9am-3:30pm Monday-Friday.

Where do I pick up my order?
Please arrive to Harvest Roasting at your scheduled pick up time. Our pick up area is located on the right side of the building. Please park at Door #1, & ring the bell near the door for service. Once ready, a warehouse associate will bring your order out to your car.

A product on my order shows back ordered. When will I receive it?
At Harvest Roasting, we work to maintain a steady inventory of our products. However, situations can occur when a product is out of stock. In these instances, this will be indicated on your invoice with the product being marked as backordered. Once the product is back in stock, we will include the backordered product on your next Harvest Roasting delivery.

What is the latest I can submit my order?
Your weekly order must be submitted by 8pm on the day weekly orders are due for your location. The current Harvest Roasting Delivery Schedule can be found here.

What is the latest I can submit an Add-On Order?
Add-on orders must be submitted by 8pm, TWO business days prior to your locations scheduled fulfillment day.

What is Harvest Roasting’s return policy?
If you are not satisfied with an item, you may return it to us within 15 days of delivery. You will be credited the purchase price less a 15% restocking fee. Shipping charges are non-refundable, & the customer is responsible for any return shipping costs. Product may also be returned in-person to our Omaha warehouse.
Please note, we are not able to accept returns of the following items:
• Coffee (ground, whole-bean, single-serve cups)
• Frozen Products (bakery goods, or any items that require freezing or refrigeration)
• Any item that has been opened or tampered with
• Any item not in its original until of measure (i.e., we cannot accept returns of single bottles when a case was purchased)

Our address for returns:
Harvest Roasting
Attn: Returns
10500 Sapp Brothers Drive
Omaha, NE 68138

Harvest Roasting Credit Policy                                                                                                                                                                                                                                                                                                              If you have received damaged/defective products, please report this via the SCRC.  Please note that a credit will be issued only if 30% of the case/box of the food product is damaged/defective.