Harvest Roasting FAQ
How do I report a damaged/defective/missing product?
All Harvest Orders should be checked in & signed by a store personnel. Please report any damages/missing products to your delivery driver. Your driver will ensure this is reported to Harvest Roasting, & a replacement shipped. If you locate damaged/defective/missing products after your driver has departed, please report the issue by submitting a ticket through SCRC within 24 hours of delivery. Please include all relevant information with your ticket request.
How do I place a Pick Up Order?
Next Day pick up orders are available at all of our Harvest Distribution Centers. Pick up orders need to be placed by 3pm each day & scheduled via SCRC ticket to Harvest Distribution for next day pick up. Orders submitted for next day pick up Friday, Saturday, or Sunday will be available for pick up after 10am on Monday.
A product on my order shows back ordered. When will I receive it?
At Harvest Roasting, we work to maintain a steady inventory of our products. However, situations can occur when a product is out of stock. In these instances, this will be indicated on your invoice with the product being marked as backordered. Once the product is back in stock, we will include the backordered product on your next Harvest Roasting delivery.
What is Harvest Roasting’s return policy?
If you are not satisfied with an item, you may return it to us within 15 days of delivery. You will be credited the purchase price less a 15% restocking fee. Shipping charges are non-refundable, & the customer is responsible for any return shipping costs. Product may also be returned in-person to our Omaha warehouse.
Please note, we are not able to accept returns of the following items:
• Coffee (ground, whole-bean, single-serve cups)
• Frozen Products (bakery goods, or any items that require freezing or refrigeration)
• Any item that has been opened or tampered with
• Any item not in its original until of measure (i.e., we cannot accept returns of single bottles when a case was purchased)
Our address for returns:
10500 Sapp Brothers Drive
Omaha, NE 68138
Harvest Roasting Credit Policy If you have received damaged/defective products, please report this via the SCRC. Please note that a credit will be issued only if 30% of the case/box of the food product is damaged/defective.